Question 1

Is this difficult to install?

Accepted Answer

No. Most customers install a cold-water model in under 15 minutes using the included T-valve. You need an adjustable wrench and a towel — no drilling and no plumber.

Question 2

Does it require electricity?

Accepted Answer

No. Austic hand bidets are entirely mechanical and run on your existing water pressure.

Question 3

Does it work with standard toilets?

Accepted Answer

Yes. The included T-valve fits standard 7/8" toilet tank inlets used across North America, Europe and Australia.

Question 4

Can I adjust the pressure?

Accepted Answer

Yes. Pressure is controlled by how far you squeeze the trigger, and you can set a maximum at the T-valve. Square Pro, Mixer Premium and Luxury Brass models also have adjustable spray modes.

Question 5

Does it use hot water?

Accepted Answer

Cold-water models use the toilet supply line. Choose a Hot & Cold Mixer model if you want temperature control — it connects to the hot and cold lines and uses a ceramic cartridge.

Question 6

Will it save toilet paper?

Accepted Answer

Yes. You rinse with water and use paper only to dry, so most households reduce their toilet paper consumption substantially.

Question 7

Is it hygienic?

Accepted Answer

Running water rinses more effectively than dry paper alone, and the sprayer never touches you. Wipe the head down during your normal bathroom cleaning.

Question 8

What is the warranty?

Accepted Answer

Two years on stainless models, three on Square Pro, five on Mixer Premium and a lifetime limited warranty on Luxury Brass.

Question 9

Do you ship internationally?

Accepted Answer

Yes — Canada, the USA, Europe and Australia. Delivery estimates and duties are shown at checkout.

Question 10

What is your return policy?

Accepted Answer

Unused products in original packaging can be returned within 30 days. Contact support to start a return.

Frequently asked questions